English – PMO

“Our goal is to be number one globally in government services by 2020” – Mohammed Bin Rashid Al Maktoum

WHO WE ARE

Services 1 is the world’s first government service centre designed to provide a platform for the co-creation and delivery of government services in collaboration with the general public, customers, private businesses and governmental partners using state-of-the-art behavioural science and information technology.

At the core of this futuristic centre, located in the Emirates Towers, will be the provision of accessible, straightforward, seamless government service transactions which minimize the need for repeated customer visits and which maximize customer happiness. At present, the centre offers three packaged services, namely:

Wedding bundle

Having a baby bundle

Employee bundle

OUR PRINCIPLES

One Stop Shop: delivering integrated government services as ‘bundles’ based on life events without the need for customers to visit other government service centers.

Innovation Platform for Government Services: utilising Artificial Intelligence technology, the centre presents a glimpse of the future for government service delivery.

Co-Creation of Government Services: collaborating with customers and partners to co-design and re-engineer government services using a range of service design techniques and behavioural science methods.

CO-CREATION SECTION

An innovation workspace dedicated for customers and governmental partners to come together to co-design/enhance both new and existing government services. The centre will employ the latest international service design methods including storytelling, customer journey mapping, service blueprints, and 3D modelling, amongst others.

AN INNOVATION SPACE WHERE BOTH CUSTOMERS
AND GOVERNMENT CO-DESIGN, CO-CREATE
AND CO-PRODUCE NEW SERVICES

THE BUNDLES

WEDDING BUNDLE

HAVING A BABY BUNDLE

EMPLOYEE BUNDLE

HAVING A BABY BUNDLE

MABROOK MA YAK

UAE Nationals

This bundle offers a set of services related to having a new baby, which includes the issuance of all formal identification documents for the baby: issuance of Birth Certificate, addition of the baby in Family Book and the Population Registry, issuance of Passport and Emirates Identity. The bundle is offered to UAE nationals born in a private hospital in the Emirate of Dubai. Bundle deliverables will be issued within 4-5 days.

Eligibility

Both parents to be UAE nationals and hold a family book. In the event the mother is not a UAE national, the bundle will be offered through a different process
Birth to take place in one of the private or government hospitals in the emirate of Dubai (except the hospitals belonging to Dubai Health Authority)

Required Documents

Birth notification signed by the father (original)
Digital picture of the newborn (white background and open eyes)
Valid Emirates ID cards for both parents (original)
Valid Passports for both parents
Family Book (original) with the mother added
Marriage certificate (original) in the event of the first baby

UAE Residents

This bundle offers a set of services related to having a new baby, which includes the issuance of formal identification documents for the baby: the issuance and attestation of Birth Certificate in the first phase, the issuance of Residency (after the issuance of Baby’s passport from the home country) and the issuance of the Emirates ID as second phase. This bundle is offered to UAE residents or visitors delivering in a private hospital in the emirate of Dubai. Bundle deliverables will be issued within 2-3 days.

Eligibility

Birth to take place in one of the private or government hospitals in the emirate of Dubai (except the hospitals belonging to Dubai Health Authority)

Required Documents

Birth notification signed by the father (original)
3 baby pictures (white background and open eyes)
Valid Emirates ID cards of both parents (original)
Passports for both parents with a valid residency or visit visa / proof of entry
Marriage certificate (original) in the event of the first baby

MABROOK MA DABART (WEDDING BUNDLE )

This bundle provides a package of services related to marriage, which includes the issuance of the new Family Book, Marriage Certificate, and all necessary attestations. The bundle is offered to UAE Local Citizens, and Non-Local Citizens residing in Dubai.

MABROOK MA YAK (HAVING A BABY BUNDLE)

This bundle offers a set of integrated services pertaining to having a new baby in a private hospital in Dubai. It includes the issuance of all official identification documents for a UAE national new baby starting with a Birth Certificate, Family Book amendment, Population Registry, issuance of a Passport, issuance of Emirates Identity Card and delivery of the documents to the parent.

TAWTHEEF (EMPLOYEE BUNDLE)

The aim of this package is to obtain the necessary approvals for the employer to employ the human resources he needs in his business. The Ministry of Human Resources and Emiratization approves allocations according to the size of the institution. The employee who has to present the work, contract and work card.

Finished discovering more about Services 1. Click here!

What are the working hours at the center?

Working hours at the centre start at 9:00 am till 4:00 pm, from Sunday to Thursday.

Where is the center located?

The center is located on the Ground Floor of the Boulevard, Emirates Towers, Dubai

Is there any parking space at the center?

Yes, there is underground parking at the Emirates Towers Boulevard which is free of charge for the first 2 hours

How can I make a payment for the services offered at the centre?

You can make payment using eDirham or credit cards

Do I need to make an appointment for any of the services at the center?

You may avail most bundles without a prior appointment except for the Marriage bundle

Are there any other locations of the center?

Currently, there is only 1 location for the center

What is new about this center?

It is the only center that offers a set of services in the form of bundles, using the latest technology. The center also offers a Co-Creation room, which is a common innovation platform for the government and customers alike.

What are the bundles offered at the center?

The center currently offers the 3 following bundles:
Baby bundle, Marriage bundle and Hiring an employee bundle

THE BUNDLES

MABROOK MA YAK (HAVING A BABY BUNDLE)

What is Mabrook Ma Yak service bundle?

Issuance of a Birth Certificate
Adding the baby to the Family Book
Adding the baby to the Population Registry
Issuance of a New Passport
Issuance of Emirates Identity Card

Issuance of a Birth Certificate
Attestation of the birth certificate
Issuance of a Residency
Issuance of Emirates Identity Card

who can benefit from Mabrook Ma Yak Service?

All Government and Private hospitals in Dubai can benefit from Mabrook Ma Yak Service

What services does Mabrook Ma Yak bundle offer for Nationals?

Issuance of a Birth Certificate
Adding the baby to the Family Book
Adding the baby to the Population Registry
Issuance of a New Passport
Issuance of Emirates Identity Card

What services does Mabrook Ma Yak bundle offer for Exapts?

Issuance of a Birth Certificate
Attestation of the birth certificate
Issuance of a Residency
Issuance of Emirates Identity Card

When can I avail Mabrook Ma Yak Service bundle?

This service can be availed within 3 months from the baby's date of birth. Late fee charges will apply should you supersede the duration.

What are the documents needed to avail Mabrook MA Yak service bundle?

Birth notification (original)-signed by the father
Father's Emirates ID
Mother's Emirates ID
Family Book (for nationals) – Mother must be added on the family book if local
Father's Valid Passport
Mother's Valid Passport
Marriage Certificate (for nationals) –for first baby
Attested Marriage Certificate for exapts
Baby's Photo ( White background and open eyes)

Are there any conditions to avail for Mabrook Ma Yak serviec bundle?

Following are the conditions to avail Mabrook Ma Yak at the Services "1" center : 1. The father must apply for the service in person. 2. The birth should take place in a Dubai based hospital 3. The father must be registered in Smart Pass

Can I get an English version of the birth certificate ?

Yes you can get the birth certificate in English at Services "1" center

How many copies of the birth certificate do you get when applying for mabrook ma yak bundle ?

You will get one copy when applying for mabrook ma yak bundle

Can I get additional Copies from my birth certificate?

Yes you can get additional copies from the birth certificate for an additional fee of AED 50 per copy.

Can I request to issue a replacment for a lost Birth Certificate?

Yes you can issue a request for replacment of a lost Birth Certificate at a fee AED 50. In Dubai you will require to bring the parents oroginal passports, Emirates IDs and Family book and the parents marriage certifiacte.

What are the required documents for attesting the birth certificate?

No additional documents are required however the Birth Certificate needs to be attested by the respective preventive medicine department prior to it being attested by the ministry of foreign affairs.

Do we need finger prints for the new born baby to issue Emirates ID ?

Finger print are not required for a new born baby

How will the baby name appear in Emirates ID and Passport when using Mabrook Ma Yak services ?

The name on ID and Passpprt will appaer just as the father provided them when he applied for the service

What are the baby photo requirements?

"The background should be white. The baby face should be clearly visible. The eyes should be open. The file format should be JPEG/JPG. The photo should be of good quality (300 DPI) or higher

What are the cases where passport is not valid for issuance?

Passport cannot be issued if the photo specifications are not met

What is Smart Pass?

Smart Pass is a government service that gives you a unified account to access services provided by government entities in the UAE. It is available to Citizens, Residents (Emirates ID Card holders) and Visitors

How else can I use smart pass?

Smart pass will allow you to access over 100 e-services from 7 entities without the need to provide these four key documents which are Emirates ID, Passport, FamilyBook and Residency.

Why should I register for Smart Pass to avail Mabrook Ma Yak service?

You will need to register for smart pass to be able to avail the electronic version of Mabrook Ma Yak, whereby you can access the service to name the new born, upload the baby's picture and pay all fees online should you like to apply for the service from the comfort of your home.

How can I register for Smart Pass?

You can register here at the center via any of the tablets distributed at the smart bar. You can also register using a personal computer connected with a compatible Emirates ID card reader or you can register using over 200 Smart Pass kiosk distributed across the country.

How can I access Mabrook Ma Yak service bundle online?

The service is available through https://services.government.ae, you also need to be registered with Smart Pass and use the Smart Pass account credentials to log-in to the portal.

How can I track my application for Mabrook My Yak?

You will be given a New Born Baby (NBB) reference number that you will can follow up with online via http://services.government.ae . You must be a smart pass registered user to be able to access the portal. Or you can contact us on 600 565565.

How can I pay Mabrook Ma Yak Bundle fees?

You can pay for Mabrook May Yak fees either online or using any credit card issued in the UAE or using e-Dirham. Unfortunately we do not accept cash at the center.

How will collect my documents for Mabrook May Yak ?

If you have received Mabrook Ma Yak services at Services 1 center, we will not ask you to come and collect the documents. Although we would love to see you again, but we will happily deliver them for you. Our delivery agent will contact for drop off location.

Where can I get e-Dirham Cards?

e-Dirham cards can be obtained through any branch of the National Bank of Abu Dhabi. The red or blue card can also be obtained through any of the approved distribution centers located at Tasheel and Emirates Post offices and across the UAE

Who can I contact If I have a question or problem regarding e dirham?

For any question or problems with e-Dirham you can contact eDirham Call Center on 800663

How do you treat my confidential payment information?

The e-Dirham portal has international security certificates PCI DSS, ISO27001 for the transfer of credit card data

Which entities are supporting this service?

Ministry of Interior, Ministry of Health, Abu Dhabi Health Authority, Dubai Health Authority, Emirates Identity Authority, Telecommunications Regulatory Authority, Ministry of Finance, Emirates Post, Abu Dhabi Systems and Information Centre and Dubai Smart Government.

Can I cancel my application for Mabrook Ma Yak?

Yes, It can be cancelled any time before the payment is made.

Can I avail Mabrook Ma Yak service if I have already issued a birth certificate from the hospital?

Yes you can avail Mabrook Ma Yak services if you have already issued a birth certificate from the hospital but the fees will differ

How much does it cost me to avail Mabrook Ma Yak services as a bundle?

To avail Mabrook Ma Yak services as a bundle will cost you AED 245

What is the fees breakdown for Mabrook Ma Yak for UAE nationals and GCC nationalities?

The fees breakdown for Mabrook Ma Yak for UAE nationals and GCC nationalities:

Issuing Birth Certificate
AED 50 issuing Birth Certificate
AED 5 E-services
AED 5 Smart Form
AED 3 E-dirham charges

Amending Family Book
Free

Issuing Passport
AED 55 Issuing Passport

Issuing Emirates ID card
AED 100 for 5 years OR
AED 200 for 10 years
AED 40 electronic application fees
AED 30 typing fees.

Delivery
AED 20 Delivery charges

What is the fee breakdown for Mabrook Ma Yak for Expats living in the UAE?

The fees breakdown for Mabrook Ma Yak for Exapts

Issuing Birth Certificate
AED 50 issuing Birth Certificate
AED 5 E-services
AED 5 Smart Form
AED 3 E-dirham charges

ssuing residency for a new born
AED100 x number of years
AED 100 Application fee
AED 15 Services fee
AED 20 Internal delivery fees
AED 110 Typing Fees

Emirates ID fees
AED 200 for 2 year (based on parent years of residency) OR
AED 300 for 3 years (based on parent years of residency)
AED 40 electronic application fees
AED 30 typing fees.

Attestation fees:
AED 150 Attestation fees (Ministry of Foriegn Affairs)
AED 3 E-dirham charges
AED 3 Electronic charges

Delivery
AED 20 Delivery charges

What are the fees for issuing a birth certificate?

The fees to issue a birth certificate for both natinals and exapts
AED 50 issuing Birth Certificate
AED 5 E-services
AED 5 Smart Form
AED 3 E-dirham charges

What are the fees for amending a family book and adding the new born baby to it?

There are no fees to amending a family book.

What are the fees for issuing a passport to a new born?

The fees to issue a passport for a new born are AED 55 .

What are the fees to issue Emirates ID card for a new born UAE National?

If the new born is a national or from the GCC countries, Fees will be AED 100 for 5 years and AED 200 for 10 years plus 40 electronic application fees and AED 30 typing fees.

What are the fees to issue Emirates ID card for a new born expat?

If the new born is an expat, Fees will be based on the number of years of parents residency. If 2 years, fess will be AED 200 and if 3 years, fees will be AED 300. this will also include Electronic application fee of AED 40 and typing fees of AED 30.

How much does it cost me to issue a residency for a new born?

The fees issue a residency for a new born is Issuance Fee:
AED100 x number of years
AED 100 Application fee
AED 15 Services fee
AED 110 Typing Fees

How much does it cost me to attest the birth certificate at the Ministry of Foreign Affairs?

The Ministry of Foreign Affairs will charge you AED 150 to attest the birth certificate

Will you deliver the service to my door step ?

Yes, we deliver to make you happy

Will you charge me to deliver Mabrook Ma Yak service to my door step?

Yes we do charge AED 20 per delivery

How will I know that my documents are ready to be delivered to me?

The documents will be ready within 3-5 working days startng from the day of submission. The father will be contcat via SMS to drop off the documents as per the phone number provided upon applying for the service Mabrook Ma Yak

How long will it take me to attain Mabrook Ma Yak service?

You will recieve all official documents for Mabrook Ma Yak service within 3- 5 working days

TAWTHEEF (EMPLOYEE BUNDLE)

When can this bundle be availed?

When the business owner has a requirement to hire human resources for his establishment

Who is the bundle offered to?

The bundle is offered to establishments set up in the UAE, with an employee base of less than 50

What distinguishes the Employment Bundle offered at Services 1?

The employment services offered at Services 1 are the same, however the customer journey is reduced to a single visit

What specific services are provided under this bundle?

Request Quota
Issue Job Offer
Request Work Permit
Pay Permit Fees and Bank Guarantee
Issue Labour Contract

If the establishment is in one of the free zones, can the business owner avail of the employment bundle at Services 1?

Only the establishments registered with the Ministry of Human Resources and Emiratisation are able to avail of the Employment Bundle at Services 1.

Is there a maximum number of applications a business owner can complete in one visit?

To ensure providing an equal opportunity for all customers to benefit from the services of the center, we have limited the number of transactions for each customer to be 5 per visit

How long will it take to complete the full process?

Bundle deliverables will be issued within 8-12 days. The duration of completion depends on the customer’s response time in providing the requirements to continue the process.

How many times would the business owners have to visit the center?

Once.

What are the fees charged for this bundle

AED200 quota fees per employee
AED103 typing charges per service
AED600-AED5,000 permit fee according to category
AED3,028 bank guarantee per employee

Are the fees the same as the fees charged at other centers providing the same bundle services?

Yes, the fees are the same. The payment will be made for the services in advance in 3 stages: the first payment shall be made upon visiting Services 1, the remaining 2 payments shall be made online thereafter.

How can I track my application?

Check “Application Status” on www.mohre.gov.ae

How will I know if the documents are ready for collection?

The applicant shall receive a text message from MOHRE post completion of each process

When can I collect all the bundle deliverables?

The documents will be sent to the applicant as per the email address provided in the application

Can I cancel my application?

It can be cancelled any time before the payment is made

How can I check if I already have a quota?

Check “Application Status” on www.mohre.gov.ae

How long is a quota valid for?

There is no expiry for the quota

How long is the work permit valid for?

2 months from the approval date

Will the contract have to be signed at the centre?

The Universal Agent requires a signed scanned copy of the contract, to be sent by email

WHO WE ARE

Wedding bundle

Having a baby bundle

Employee bundle

OUR PRINCIPLES

CO-CREATION SECTION

THE BUNDLES

WEDDING BUNDLE

HAVING A BABY BUNDLE

EMPLOYEE BUNDLE

WEDDING BUNDLE

MABROOK MA DABART

HAVING A BABY BUNDLE

MABROOK MA YAK

UAE Nationals

UAE Residents

EMPLOYEE BUNDLE

TAWTHEEF

MABROOK MA DABART (WEDDING BUNDLE )

MABROOK MA YAK (HAVING A BABY BUNDLE)

TAWTHEEF (EMPLOYEE BUNDLE)

FREQUENTLY ASKED QUESTIONS

THE BUNDLES

MABROOK MA YAK (HAVING A BABY BUNDLE)

TAWTHEEF (EMPLOYEE BUNDLE)

REACH US

CENTRE LOCATION

HOURS FOR CUSTOMERS

PARKING

CONTACT INFO

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